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Understanding the Terms That Cover Your Account

Every account on pramagtic operates under a defined set of legal conditions — covering how your data is handled, how account activity is governed, and what applies based on your eligible region under local law.

Account Terms & ConditionsPrivacy and Data PolicyJurisdiction & EligibilityDANA, OVO, GoPay Wallet TermsAccount Security Obligations
pramagtic Understanding the Terms That Cover Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Queries

If you have a question about how a specific term applies to your account, or you need to raise a legal or data-related request, our support team handles these through dedicated channels. Policy-specific queries get routed to the right team — account disputes, data requests, and eligibility questions are not handled the same way as general wallet help, so using the right channel keeps things moving.

Live Chat Support Start a chat from within your account for policy questions, account disputes, or wallet mismatch issues. Our team routes legal queries to the correct handler without delay.
Email for Data Requests Data access, correction, or deletion requests must be submitted by email with your registered account details. This applies to any personal data pramagtic holds under its privacy policy.
Account Help Centre The help centre inside your account covers step-by-step guidance on submitting a formal complaint, requesting account records, or understanding how your DANA, OVO or GoPay transaction data is logged.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data is handled under clearly defined retention and security practices. We do not share personal information with third parties outside of what is required to process wallet transactions through DANA, OVO, or GoPay, or to meet legal obligations in eligible regions. Account access uses session-based authentication — every login generates a one-time verification step, and sessions expire after inactivity to reduce exposure on shared devices. If you access your account from a mobile browser in Palembang or anywhere else in Indonesia, the same security path applies.

Cookie Policy

We use session and analytics cookies to maintain account state and improve navigation. You can review or limit cookie use through your browser settings at any time without affecting your account login.

Data Retention Rules

Account records are retained for as long as the account is active and for a defined period after closure, in line with applicable legal obligations. You can request a summary of what we hold via email.

Account Security Practices

OTP verification on login, session timeouts, and wallet-name matching on withdrawals are all active layers. If you notice unfamiliar account activity, contact support immediately via live chat.

Request a Change or Correction

If your registered details — including the name tied to your DANA, OVO, or GoPay wallet — need updating, submit a correction request through email support with valid identification attached.

Common Questions About Account Policy and Your Rights

These are the questions we get most often about legal terms, data handling, and account conditions. Each answer reflects how pramagtic actually operates — not a generic policy template.

No. Wallet transactions are processed through each provider's own payment rail. We do not store wallet PINs, passwords, or authentication credentials on our side at any point.

Send a data access request by email using your registered account address. Include your account username so the correct records can be identified. We process these in line with applicable data obligations.

Yes, subject to legal retention requirements. Some transaction and identity records must be held for a defined period after account closure. Email support to begin the process with your account details attached.

Withdrawals to DANA, OVO, or GoPay are paused until the name match is confirmed. Contact live chat with your account and wallet details so the verification path can be completed correctly.

Access depends on local law and is available only where applicable regional regulation permits. You are responsible for confirming that use of the platform is lawful in your specific location before registering or transacting.

The version shown on this page is always the current operative version. Continuing to use your account after an update is published constitutes acceptance of the revised terms, so check this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.